How to ask
Email sales@threadworxs.com from the email address you used with us, with the subject “Data deletion request”. Include your order number if you have one. You can also call 516-820-0272.
What we delete
- Your name, email address, phone number and shipping address
- Artwork files you uploaded
- Unpaid quotes and checkout drafts
What we have to keep
For paid orders, we keep the order record (order number, items, amounts, date, and the billing and shipping details on the invoice) for as long as tax and accounting law requires, usually up to 7 years. We don’t use it for marketing. Card details are handled by Stripe and are never stored by Threadworxs; Stripe keeps payment records under its own privacy policy.
How long it takes
We confirm your request by email, check that it comes from you, and finish within 30 days. We’ll let you know when it’s done.
See also our Privacy Policy. Threadworxs · 20 Crossways Park Dr Suite 304, Woodbury, NY 11797.